La Source Du Sport, Sport Campus

I bought a North Face coat there in February. I had to return it less than a month later because a seam got undone under the arm. They took it and told me they would send it to North Face to get it repaired. They said it usually takes 4 to 6 weeks. We are in November now and I didn’t get it back yet. They first lost my file so it took a while before I got any information on my coat. Then they told me it was North Face that was delaying it and they would receive it early November. Of course they didn’t call me to do the follow up. In fact, they never did any follow up at any point in the process: I have to call and almost harass them to get information on my coat. There’s only one person that manages the returns there and she only works during the week, which make it hard to reach her. When she’s not sick or whatever. I also bought a bicycle there. Service was super slow, it took one hour more than what they told me it would take before I could leave with my bike. They charge for stuff like reflectors while most stores will just give them for free. I’ll never buy there again, which is sad because it’s at 5 minutes from where I live. I think it’s worth the transport to go to La Cordée or other more stores with decent service.

Have been into Sport Campus, trying to locate different goods (a men's coat, and pannier bags for my bicycle) on a couple of occasions. Selection for both items is pretty poor (though it looks to have a good selection of women's clothing for sporting activities). Service was good, and my service experiences on the phone with staff at Sport Campus--to inquire about inventory availability, etc.--has always been very good. I'd recommend, though, that it's useful to call ahead, due to the aforementioned limitations in stock and inventory.